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| == Initial chat with Bahnhof customer support ==
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| Here is a transcription of a chat with Bahnhof customer support:
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| Linus har gått med i konversationen
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| 08:01
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| Linus
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| 08:01
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| Hej och välkommen till Bahnhof, hur kan jag hjälpa dig?
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| 08:02
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| Du
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| Hej, I have a public IP and I was running a mail server for 2 years. my IP is not on any blacklist, and has never been. I registered the server with Google, Yahoo, Bing, and Yandex. Now I can not send mail. Have you blocked outgoing smtp connections to port 25?
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| Linus
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| 08:03
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| I will have a look, hang on!
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| Linus
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| 08:04
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| Yes, port 25 is blocked in your net due to safety reasons!
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| 08:04
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| Du
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| why? did you see any threat from my ip?
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| 08:05
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| Du
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| I send a few emails per month from that server. Never sent bulk mail. and most of my communication is internal.
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| 08:06
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| Du
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| If you see a threat from my IP, I would like to discuss it with you
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| Linus
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| 08:06
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| No it is actually one port among others that is blocked by default. But did it work for you earlier?
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| 08:07
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| Du
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| Yes, for two years. I came from vacation, and wanted to send an email. I returned 5 days later. This caused disturbance to a project I am working on
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| 08:08
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| Du
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| Besides, sending email is a freedom of speech topic, you can not just block it like that.
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| Linus
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| 08:10
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| Hmm okay, I am mostly surprised it worked at all earlier!
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| Well it's not really a decision I have taken, it's one port among a lot of others that are blocked in all open city-nets, due to them frquently being abused.
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| I can however try to re-send your public ip then you can try again?
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| 08:11
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| Du
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| All I want is to unblock it. I know that email can be abused, but what you are saying is collective punishment, which is forbidden under international law.
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| 08:12
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| Du
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| If somebody abused a service, you can not punish everybody else.
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| 08:13
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| Du
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| Please unblock my outgoing ports, and if you see any issue with my network, let's discuss them.
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| Linus
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| 08:15
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| Well it is not something I have the authority to do, but I can make a case of it to our net-department and they can take a look at it.
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| 08:15
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| Du
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| I already sent an email, no response. How do I follow up with you?
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| 08:16
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| Du
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| ärende nummer 670187
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| Linus
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| 08:18
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| Yes I see. I will tie it to the new ticket I have created 672084. They will get back to you during the day on email!
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| 08:18
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| Du
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| I hope so, thank you for your support.
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| Linus
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| 08:18
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| No worries! 🙂
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| 08:19
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| Du
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| can you send me a transcript of our chat?
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| Linus
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| 08:19
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| We can't "save" the chat but feel free to screenshot it! [[User:Se|Se]] ([[User talk:Se|talk]]) 11:14, 15 November 2025 (UTC)
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