Framework: Difference between revisions

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===User Privacy===

As Framework sells solely the hardware and not the software, it doesn't need any more information than is necessary.

=== Transparency ===

Detailed assembly, repair and maintenance videos can be watched at the official knowledgebase<ref>{{Cite web |title=Welcome to the Framework Knowledge Base |url=https://knowledgebase.frame.work/ |url-status=live |website=Help Center}}</ref>. BIOS, firmware and driver updates are visible on e-mail subscription, knowledge base and (commentable) Framework Community posts<ref>{{Cite web |last=@ Quin_Chou |title=Framework Laptop 16 Ryzen 7040 BIOS 4.03 Release STABLE |url=https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |url-status=live |access-date=2026-01-14 |website=Framework Community}}</ref>. No [[Forced BIOS Firmware Update|forced BIOS updates]] for Windows users.

===Business Model===

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==Incidents==

No incidents have ~~happened yet~~

=== Laptop 13 61Wh Battery Swelling: ===

The high energy density 61Wh battery has more swelling incidents than the previous 55Wh battery<ref>{{Cite web |last=@Adam_Schindler |date=2025-09-13 |title=61Wh Battery Inflated |url=https://community.frame.work/t/61wh-battery-inflated/75169 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref><ref>{{Cite web |last=@John_Goerzen |date=2024-09-18 |title=Swollen Battery <1yr in, How to address? |url=https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref><ref>{{Cite web |last=@qemu-system-x86_64 |date=2025-11-12 |title=Battery swelling (FL13 / amd 7040 / 61Wh) |url=https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref>. Framework mitigated this problem by having the battery automatic discharge down to 85% after fully charged and connected on AC adapter for more than three days<ref>{{Cite web |last=@Kieran_Levin |date=2024-10-25 |title=BIOS update required to prevent premature aging of 61Wh battery |url=https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref>. However, this function may interfere with manual charge limit setting.

=== Laptop 16 Overheating: ===

Early models have liquid metal as the thermal interface between the CPU and its heat sink, which is known to degrade, leading to worse and uneven heat transfer<ref>{{Cite web |last=@zachary_stout |date=2024-08-04 |title=Uneven CPU thermals! |url=https://community.frame.work/t/uneven-cpu-thermals/55614/1 |url-status=live |access-date=2026-01-14 |website=Framework Community}}</ref>. Later models replaced it with PTM7958 phase change materials, early users can request PTM7958 for free, however removing the liquid metal can be challenging.

==Positive Incidents==

@@ Line 18: / Line 18: @@
 ===User Privacy===
 As Framework sells solely the hardware and not the software, it doesn't need any more information than is necessary.
+=== Transparency ===
+Detailed assembly, repair and maintenance videos can be watched at the official knowledgebase<ref>{{Cite web |title=Welcome to the Framework Knowledge Base |url=https://knowledgebase.frame.work/ |url-status=live |website=Help Center}}</ref>. BIOS, firmware and driver updates are visible on e-mail subscription, knowledge base and (commentable) Framework Community posts<ref>{{Cite web |last=@ Quin_Chou |title=Framework Laptop 16 Ryzen 7040 BIOS 4.03 Release STABLE |url=https://community.frame.work/t/framework-laptop-16-ryzen-7040-bios-4-03-release-stable/79274 |url-status=live |access-date=2026-01-14 |website=Framework Community}}</ref>. No [[Forced BIOS Firmware Update|forced BIOS updates]] for Windows users.
 ===Business Model===
@@ Line 26: / Line 29: @@
 ==Incidents==
-No incidents have happened yet
+=== Laptop 13 61Wh Battery Swelling: ===
+The high energy density 61Wh battery has more swelling incidents than the previous 55Wh battery<ref>{{Cite web |last=@Adam_Schindler |date=2025-09-13 |title=61Wh Battery Inflated |url=https://community.frame.work/t/61wh-battery-inflated/75169 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref><ref>{{Cite web |last=@John_Goerzen |date=2024-09-18 |title=Swollen Battery <1yr in, How to address? |url=https://community.frame.work/t/swollen-battery-1yr-in-how-to-address/57848 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref><ref>{{Cite web |last=@qemu-system-x86_64 |date=2025-11-12 |title=Battery swelling (FL13 / amd 7040 / 61Wh) |url=https://community.frame.work/t/battery-swelling-fl13-amd-7040-61wh/77653 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref>. Framework mitigated this problem by having the battery automatic discharge down to 85% after fully charged and connected on AC adapter for more than three days<ref>{{Cite web |last=@Kieran_Levin |date=2024-10-25 |title=BIOS update required to prevent premature aging of 61Wh battery |url=https://community.frame.work/t/bios-update-required-to-prevent-premature-aging-of-61wh-battery/59580 |url-status=live |access-date=2026-01-24 |website=Framework Community}}</ref>. However, this function may interfere with manual charge limit setting.
+=== Laptop 16 Overheating: ===
+Early models have liquid metal as the thermal interface between the CPU and its heat sink, which is known to degrade, leading to worse and uneven heat transfer<ref>{{Cite web |last=@zachary_stout |date=2024-08-04 |title=Uneven CPU thermals! |url=https://community.frame.work/t/uneven-cpu-thermals/55614/1 |url-status=live |access-date=2026-01-14 |website=Framework Community}}</ref>. Later models replaced it with PTM7958 phase change materials, early users can request PTM7958 for free, however removing the liquid metal can be challenging.
 ==Positive Incidents==