7-Eleven

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7-Eleven

Basic information
Founded	1927-05-15
Legal Structure	Public subsidiary
Industry	Retail
Also known as
Official website	https://www.7-eleven.com/

7-Eleven is an American retailer store that is an subsidiary of Seven eleven Japan that is owned by Seven & I Holdings. Founded in 1927 by Joe C. Thompson, originally known as Southland Ice Company, operated ice houses in Dallas Texas until it became an subsidiary of Southland Corporation. As a result of new ownership, all the retailers were named to Tote'm Stores, until renamed to 7-eleven in 1947 to reflect their new hours at 7am - 11 pm.

Consumer-impact summary

• False Advertising
• Privacy Violations
• Security Vulnerabilities

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the 7-Eleven category.

7-Eleven Fuel App Security Breach in Australia and Japan

Main article: link to the main CR Wiki article

On July 2, 2019, an customer contacted the company about unauthorized charges, resulting in an investigation that discovered hackers gaining access to some accounts, affecting 900 customers and resulting in more than $500,000 lost in fraudulent purchases. The company issued an apology for the incident and stated that customers will be compensated for the incident, eventually leading to the creation of the customer support emergency number to help those affected. Two Chinese men were arrested in connection with this incident.

On October 25, 2019, an customer from Australia reported the breach when he was able to access other customers personal information. In response, 7-Eleven temporary shut down the app, describing it as "an maintenance issue", and opening the app at 5:30 pm. It is unclear how many customer's were affected, however the hacker was never found.

Lawsuits

Controversy	Date	Description	Result	Related article
7-Eleven Collected Facial Imagery of customers in Australia	2020	In June 2020, 7-Eleven introduced an survey called feedback kioskst hat customers voluntary participate in a survey about their experience. Conducted on tablets, it collected facial images of customers without their consent.	7-Eleven was ordered to cease this practice and destroy any collected data.
False advertising on JUUL e-cigarettes.	2021	7-Eleven was sued for false advertising of the product, JUUL e-cigarettes, for alleging that it was a safer alternative to traditional cigarettes, which prior to 2018, claimed that it contained no nicotine.	The lawsuit was settled, with 7-Eleven paying $1.2 million and having the company implement a monitoring program.
7-Eleven False Advertising on Onion Chips	2021	A class action lawsuit alleges 7-Eleven is misleading customers with their product “Yumions” as an “crunchy onion snack”, while only containing small amounts of onions.	The case is still ongoing
7-Eleven Collected Biometric Data of customers in Illinois	2022	7-Eleven used surveillance system from Clickit to collect biometric data from customers without their knowledge, violating the Illinois Biometric Information Privacy Act.	The case was dismissed without prejudice by the plaintiff, however the reason or behind remains unknown.
7-Eleven false advertising Wellness Tonic as better alternative to alcohol	2023	7-Eleven and the manufacturer, Botanic Tonics, advertised Feel Free Wellness Tonics, as a safe, sober, and healthy alternative to alcohol despite containing kratom, an addictive opioid.	The case reached a settlement of $8,750,000, requiring 7-Eleven to add kratom warnings on product labels and advertisements.

See also

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• brian culberston- say What