Samsung: Difference between revisions

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Concerns have been raised about Samsung's business practices regarding serviceability, which have been criticized by trade organizations such as iFixit, and Repair.org<ref name=":0">{{Cite web |last=Head |first=Scott |date=23 May 2024 |title=We’re Ending Our Samsung Collaboration |url=https://it.ifixit.com/News/96162/were-ending-our-samsung-collaboration |url-status=live |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20251217192708/https://it.ifixit.com/News/96162/were-ending-our-samsung-collaboration |archive-date=17 Dec 2025}}</ref> as well as industry professionals such as Jesse Cruz the owner of VCC Board Repairs,<ref>{{Cite web |title=VCC Board Repairs - Jesse Cruz |url=https://www.youtube.com/@VCCBoardRepairs |url-status=live |website=[[YouTube]]}}</ref> and former technicians from Samsung's Independent Genuine Service Program, including ADRDaniel owner of Advanced Device Repair.<ref name=":1">{{Cite web |last=Rossmann |first=Louis |date=26 Jun 2023 |title=Samsung authorized repair is a clown show; why good technicians reject authorization |url=https://www.youtube.com/watch?v=1ITmGXHSmL0&t=53s |url-status=live |website=[[YouTube]] |archive-url=https://preservetube.com/watch?v=1ITmGXHSmL0 |archive-date=23 Feb 2026}}</ref><ref name=":2">{{Cite web |title=Daniel Advanced Device Repair |url=https://www.youtube.com/@ADRdaniel |website=[[YouTube]]}}</ref>[[File:Alternate model numbers 2.png|Alternate model numbers on samsungparts.com self service parts store.<ref name=":3">{{Cite web |title=Samsung Gh82-33385a S24 Ultra Lcd No Frame |url=https://samsungparts.com/products/gh82-33385a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250910131601/https://samsungparts.com/products/gh82-33385a |archive-date=10 Sep 2025}}</ref>|thumb|363x363px]]

*The majority of Samsung Phones have components glued in place, making disassembly and reassembly difficult.<ref>{{Cite web |last=Purdy |first=Kevin |date=24 Sep 2020 |title=What You Should Know Before You Fix: Samsung Phones |url=https://it.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones |url-status=live |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20250911024225/https://it.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones |archive-date=11 Sep 2025}}</ref><ref>{{Cite web |last=Hughes |first=Matthew |date=12 Mar 2021 |title=There was hope Samsung had turned a corner in repairability, but the Galaxy S21 Ultra is a step backwards |url=https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/ |access-date=29 Jun 2025 |website=The Register |archive-url=http://web.archive.org/web/20250918190307/https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/ |archive-date=18 Sep 2025}}</ref>

*Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices,<ref>{{Cite web |last=Koebler |first=Jason |date=23 May 2024 |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |access-date=29 Jun 2025 |website=404media.co |archive-url=http://web.archive.org/web/20260216195434/https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |archive-date=16 Feb 2026}}</ref> and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>{{Cite web |last=Hollister |first=Sean |date=23 May 2024 |title=The Samsung right-to-repair story just got worse |url=https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |url-status=live |access-date=29 Jun 2025 |website=The Verge}}</ref>

*Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices,<ref>{{Cite web |last=Koebler |first=Jason |date=23 May 2024 |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |access-date=29 Jun 2025 |website=404media.co |archive-url=http://web.archive.org/web/20260216195434/https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |archive-date=16 Feb 2026}}</ref> and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>{{Cite web |last=Hollister |first=Sean |date=23 May 2024 |title=The Samsung right-to-repair story just got worse |url=https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |url-status=live |access-date=29 Jun 2025 |website=The Verge |archive-url=http://web.archive.org/web/20260210205721/https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |archive-date=10 Feb 2026}}</ref>

*Genuine self-repair smartphone displays available through Samsung's self-service parts store<ref name=":3" /> are two times more expensive (Samsung Genuine Part: $370.95<ref name=":3" /> Mobilesentrix: $182.02'''<ref name=":4">{{Cite web |title=OLED Assembly Without Frame Compatible For Samsung Galaxy S24 Ultra 5G (Service Pack) (All Colors) |url=https://www.mobilesentrix.com/oled-assembly-without-frame-compatible-for-samsung-galaxy-s24-ultra-service-pack-all-colors |website=mobilesentrix.com |archive-url=http://web.archive.org/web/20251204203115/https://www.mobilesentrix.com/oled-assembly-without-frame-compatible-for-samsung-galaxy-s24-ultra-service-pack-all-colors |archive-date=4 Dec 2025}}</ref>''') than identical, new parts from third parties such as Mobilesentrix, who have '''allegedly''' purchased from Samsung's own manufacturing or service partners having 95% of the global market share of OLED display manufacturing.<ref name=":4" /><ref name=":5">{{Cite web |last=Purdy |first=Kevin |date=8 May 2019 |title=Why Samsung and iPhone X Screens Are Too Expensive to Fix |url=https://it.ifixit.com/News/16303/samsung-iphone-x-oled-screens-too-expensive |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20250904143805/https://it.ifixit.com/News/16303/samsung-iphone-x-oled-screens-too-expensive |archive-date=4 Sep 2025}}</ref> "These 'service packs' from Mobilesentrix are without a doubt new OEM Samsung displays," according to a former Samsung authorized technician.<ref name=":2" /> "With no viable aftermarket parts and few refurbished screens to compete with, alongside control of the pricing and supply, Samsung has few reasons to make replacements affordable for phones it and its shareholders want people to keep buying new."<ref name=":5" />

**Samsung's self-service repair part selection for their flagship models (such as the Galaxy S24 Ultra, for example) [[:File:No product photos.png|provide no photos]], detailed descriptions or distinction between tools<ref>{{Cite web |title=Samsung Gh82-33544a A/S Repair Kit-Oled(Comm),Sm-S |url=https://samsungparts.com/products/gh82-33544a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250708191450/https://samsungparts.com/products/gh82-33544a |archive-date=8 Jul 2025}}</ref> for these models services or parts<ref>{{Cite web |title=Samsung Gh59-15734a Con To Con Fpcb-Frc_S928u;Sm-S |url=https://samsungparts.com/products/gh59-15734a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250901020137/https://samsungparts.com/products/gh59-15734a |archive-date=1 Sep 2025}}</ref> for said model.

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https://www.androidpolice.com/how-google-nerfed-custom-roms-and-rooting/ -->

'''Category: Home appliances'''

*According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit

*According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org |archive-url=http://web.archive.org/web/20260128160224/https://pirg.org/campaigns/right-to-repair/ |archive-date=28 Jan 2026}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit

https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation

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 Concerns have been raised about Samsung's business practices regarding serviceability, which have been criticized by trade organizations such as iFixit, and Repair.org<ref name=":0">{{Cite web |last=Head |first=Scott |date=23 May 2024 |title=We’re Ending Our Samsung Collaboration |url=https://it.ifixit.com/News/96162/were-ending-our-samsung-collaboration |url-status=live |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20251217192708/https://it.ifixit.com/News/96162/were-ending-our-samsung-collaboration |archive-date=17 Dec 2025}}</ref> as well as industry professionals such as Jesse Cruz the owner of VCC Board Repairs,<ref>{{Cite web |title=VCC Board Repairs - Jesse Cruz |url=https://www.youtube.com/@VCCBoardRepairs |url-status=live |website=[[YouTube]]}}</ref> and former technicians from Samsung's Independent Genuine Service Program, including ADRDaniel owner of Advanced Device Repair.<ref name=":1">{{Cite web |last=Rossmann |first=Louis |date=26 Jun 2023 |title=Samsung authorized repair is a clown show; why good technicians reject authorization |url=https://www.youtube.com/watch?v=1ITmGXHSmL0&t=53s |url-status=live |website=[[YouTube]] |archive-url=https://preservetube.com/watch?v=1ITmGXHSmL0 |archive-date=23 Feb 2026}}</ref><ref name=":2">{{Cite web |title=Daniel Advanced Device Repair |url=https://www.youtube.com/@ADRdaniel |website=[[YouTube]]}}</ref>[[File:Alternate model numbers 2.png|Alternate model numbers on samsungparts.com self service parts store.<ref name=":3">{{Cite web |title=Samsung Gh82-33385a S24 Ultra Lcd No Frame |url=https://samsungparts.com/products/gh82-33385a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250910131601/https://samsungparts.com/products/gh82-33385a |archive-date=10 Sep 2025}}</ref>|thumb|363x363px]]
 *The majority of Samsung Phones have components glued in place, making disassembly and reassembly difficult.<ref>{{Cite web |last=Purdy |first=Kevin |date=24 Sep 2020 |title=What You Should Know Before You Fix: Samsung Phones |url=https://it.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones |url-status=live |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20250911024225/https://it.ifixit.com/News/44164/what-you-should-know-before-you-fix-samsung-phones |archive-date=11 Sep 2025}}</ref><ref>{{Cite web |last=Hughes |first=Matthew |date=12 Mar 2021 |title=There was hope Samsung had turned a corner in repairability, but the Galaxy S21 Ultra is a step backwards |url=https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/ |access-date=29 Jun 2025 |website=The Register |archive-url=http://web.archive.org/web/20250918190307/https://www.theregister.com/2021/03/12/ifixit_samsung_galaxy_s21_ultra/ |archive-date=18 Sep 2025}}</ref>
-*Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices,<ref>{{Cite web |last=Koebler |first=Jason |date=23 May 2024 |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |access-date=29 Jun 2025 |website=404media.co |archive-url=http://web.archive.org/web/20260216195434/https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |archive-date=16 Feb 2026}}</ref> and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>{{Cite web |last=Hollister |first=Sean |date=23 May 2024 |title=The Samsung right-to-repair story just got worse |url=https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |url-status=live |access-date=29 Jun 2025 |website=The Verge}}</ref>
+*Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices,<ref>{{Cite web |last=Koebler |first=Jason |date=23 May 2024 |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |access-date=29 Jun 2025 |website=404media.co |archive-url=http://web.archive.org/web/20260216195434/https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |archive-date=16 Feb 2026}}</ref> and submit handwritten letters if they encounter non-genuine parts during repairs.<ref>{{Cite web |last=Hollister |first=Sean |date=23 May 2024 |title=The Samsung right-to-repair story just got worse |url=https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |url-status=live |access-date=29 Jun 2025 |website=The Verge |archive-url=http://web.archive.org/web/20260210205721/https://www.theverge.com/samsung/2024/5/23/24163372/samsung-repair-snitch-aftermarket-parts |archive-date=10 Feb 2026}}</ref>
 *Genuine self-repair smartphone displays available through Samsung's self-service parts store<ref name=":3" /> are two times more expensive (Samsung Genuine Part: $370.95<ref name=":3" /> Mobilesentrix: $182.02'''<ref name=":4">{{Cite web |title=OLED Assembly Without Frame Compatible For Samsung Galaxy S24 Ultra 5G (Service Pack) (All Colors) |url=https://www.mobilesentrix.com/oled-assembly-without-frame-compatible-for-samsung-galaxy-s24-ultra-service-pack-all-colors |website=mobilesentrix.com |archive-url=http://web.archive.org/web/20251204203115/https://www.mobilesentrix.com/oled-assembly-without-frame-compatible-for-samsung-galaxy-s24-ultra-service-pack-all-colors |archive-date=4 Dec 2025}}</ref>''')  than identical, new parts from third parties such as Mobilesentrix, who have '''allegedly''' purchased from Samsung's own manufacturing or service partners having 95% of the global market share of OLED display manufacturing.<ref name=":4" /><ref name=":5">{{Cite web |last=Purdy |first=Kevin |date=8 May 2019 |title=Why Samsung and iPhone X Screens Are Too Expensive to Fix |url=https://it.ifixit.com/News/16303/samsung-iphone-x-oled-screens-too-expensive |access-date=29 Jun 2025 |website=iFixit |archive-url=http://web.archive.org/web/20250904143805/https://it.ifixit.com/News/16303/samsung-iphone-x-oled-screens-too-expensive |archive-date=4 Sep 2025}}</ref> "These 'service packs' from Mobilesentrix are without a doubt new OEM Samsung displays," according to a former Samsung authorized technician.<ref name=":2" /> "With no viable aftermarket parts and few refurbished screens to compete with, alongside control of the pricing and supply, Samsung has few reasons to make replacements affordable for phones it and its shareholders want people to keep buying new."<ref name=":5" />
 **Samsung's self-service repair part selection for their flagship models (such as the Galaxy S24 Ultra, for example) [[:File:No product photos.png|provide no photos]], detailed descriptions or distinction between tools<ref>{{Cite web |title=Samsung Gh82-33544a A/S Repair Kit-Oled(Comm),Sm-S |url=https://samsungparts.com/products/gh82-33544a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250708191450/https://samsungparts.com/products/gh82-33544a |archive-date=8 Jul 2025}}</ref> for these models services or parts<ref>{{Cite web |title=Samsung Gh59-15734a Con To Con Fpcb-Frc_S928u;Sm-S |url=https://samsungparts.com/products/gh59-15734a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250901020137/https://samsungparts.com/products/gh59-15734a |archive-date=1 Sep 2025}}</ref> for said model.
@@ Line 34: / Line 34: @@
 https://www.androidpolice.com/how-google-nerfed-custom-roms-and-rooting/  -->
 '''Category: Home appliances'''
-*According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit
+*According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org |archive-url=http://web.archive.org/web/20260128160224/https://pirg.org/campaigns/right-to-repair/ |archive-date=28 Jan 2026}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit
 https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation