Rosetta Stone: Difference between revisions

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==Incidents==

This is a list of all consumer-protection incidents this company is involved in, including ~~remotly~~ bricking software with perpetual license and revoking access to lifetime online subscriptions.

This is a list of all consumer-protection incidents this company is involved in, including remotely bricking software with perpetual license and revoking access to lifetime online subscriptions.

===Remote bricking of standalone software with perpetual license (2020s)===

{{Main|Rosetta Stone bricks legacy CD-based and downloadable software}}

In the 2020s, owners of perpetual licenses to CD and downloadable versions of the software started reporting they we being blocked from accessing it when attempting to activate it on their old computer. Some reported getting an error when attempting to activate the software<ref name=":5" /><ref name=":8" /><ref name=":6" /><ref name=":7" /> and some were refused an activation code when calling customer service when calling to request one as instructed<ref name=":7" /> (some versions of the software require inputting an activation code). When the users complained about their inability to access the $500 standalone product they already purchased and own a perpetual license to use, Rosetta Stone informed them it was no longer supported and presented a $79 "lifetime" subscription as a solution.

In the 2020s, owners of perpetual licenses to CD and downloadable versions of the software started reporting they we being blocked from accessing it when attempting to activate it on their old computer. Some reported getting an error when attempting to activate the software<ref name=":5" /><ref name=":8" /><ref name=":6" /><ref name=":7" /> and some were refused an activation code when calling customer service when calling to request one as instructed<ref name=":7" /> (some versions of the software require inputting an activation code). When the users complained about their inability to access the $500 standalone product they already purchased and own a perpetual license to use, Rosetta Stone informed them it was no longer supported and presented a $79 "lifetime" subscription as a solution. This form of bricking is potentially illegal in this case (breach of contract and state consumer laws), since it goes against the EULA and bricks a perpetual license<ref name=":02">{{Cite web |title=GLOBAL END USER LICENSE AGREEMENT |url=http://resources.rosettastone.com/CDN/us/pdfs/eulas/eula-global-eng.pdf |url-status=unfit |archive-url=https://web.archive.org/web/20110904223201/http://resources.rosettastone.com/CDN/us/pdfs/eulas/eula-global-eng.pdf |archive-date=04 Sep 2011 |archive-format=PDF |website=Rosetta Stone |via=Wayback Machine}}</ref>.

===Revoking access to "lifetime" online subscriptions (''2020s'')===

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==See also==

~~{{Ph~~-C-~~SA}}~~

* [[Self-destructive design]]

* [[Discontinuation bricking]]

* [[End-user license agreement]]

* [[Microsoft Office 2019 for Mac]]

* [[Nitro PDF License Deactivating]]

==References==

@@ Line 11: / Line 11: @@
 ==Incidents==
-This is a list of all consumer-protection incidents this company is involved in, including remotly bricking software with perpetual license and revoking access to lifetime online subscriptions.
+This is a list of all consumer-protection incidents this company is involved in, including remotely bricking software with perpetual license and revoking access to lifetime online subscriptions.
 ===Remote bricking of standalone software with perpetual license (2020s)===
 {{Main|Rosetta Stone bricks legacy CD-based and downloadable software}}
-In the 2020s, owners of perpetual licenses to CD and downloadable versions of the software started reporting they we being blocked from accessing it when attempting to activate it on their old computer. Some reported getting an error when attempting to activate the software<ref name=":5" /><ref name=":8" /><ref name=":6" /><ref name=":7" /> and some were refused an activation code when calling customer service when calling to request one as instructed<ref name=":7" /> (some versions of the software require inputting an activation code). When the users complained about their inability to access the $500 standalone product they already purchased and own a perpetual license to use, Rosetta Stone informed them it was no longer supported and presented a $79 "lifetime" subscription as a solution.
+In the 2020s, owners of perpetual licenses to CD and downloadable versions of the software started reporting they we being blocked from accessing it when attempting to activate it on their old computer. Some reported getting an error when attempting to activate the software<ref name=":5" /><ref name=":8" /><ref name=":6" /><ref name=":7" /> and some were refused an activation code when calling customer service when calling to request one as instructed<ref name=":7" /> (some versions of the software require inputting an activation code). When the users complained about their inability to access the $500 standalone product they already purchased and own a perpetual license to use, Rosetta Stone informed them it was no longer supported and presented a $79 "lifetime" subscription as a solution. This form of bricking is potentially illegal in this case (breach of contract and state consumer laws), since it goes against the EULA and bricks a perpetual license<ref name=":02">{{Cite web |title=GLOBAL END USER LICENSE AGREEMENT |url=http://resources.rosettastone.com/CDN/us/pdfs/eulas/eula-global-eng.pdf |url-status=unfit |archive-url=https://web.archive.org/web/20110904223201/http://resources.rosettastone.com/CDN/us/pdfs/eulas/eula-global-eng.pdf |archive-date=04 Sep 2011 |archive-format=PDF |website=Rosetta Stone |via=Wayback Machine}}</ref>.
 ===Revoking access to "lifetime" online subscriptions (''2020s'')===
@@ Line 34: / Line 34: @@
 ==See also==
-{{Ph-C-SA}}
+* [[Self-destructive design]]
+* [[Discontinuation bricking]]
+* [[End-user license agreement]]
+* [[Microsoft Office 2019 for Mac]]
+* [[Nitro PDF License Deactivating]]
 ==References==