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| '''Twilio Authy''' is a free mobile app that provides multi-factor authenication (MFA) for other online services. | | '''Twilio Authy''' is a free mobile app that generates random six-digit tokens to enable two-factor authentication (2FA) for online services. |
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| One of its key functions is generating secure, ephemeral, random six-digit tokens to enable two-factor authentication (2FA) for arbitrary online services.
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| ==Consumer-impact summary== | | ==Consumer-impact summary== |
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| ==Incidents== | | ==Incidents== |
| ===Cross-Platform Migration Friction===
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| A major pain point for users is that Microsoft Authenticator '''does not support direct cross-platform restore'''. This means that if a user with many accounts synced on an iPhone purchases an Android device, they have effectively two options to continue using Microsoft Authenticator for MFA:
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| #Retain possession of the old iPhone for daily MFA needs, or
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| #Manually reconfigure every service that depends on Microsoft Authenticator for MFA on the new Android device.
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| For personal power users, manual reconfiguration may be inconvenient but feasible. However, for work accounts, this process is often impractical as it may require administrative privileges beyond the user’s own.
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| Microsoft’s official documentation acknowledges this limitation, stating:<blockquote>"'''Important''': You can only backup and restore on the same device type: accounts backed up using an iOS device cannot be restored on an Android device."<ref>https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40 ([http://web.archive.org/web/20260131003513/https://support.microsoft.com/en-us/account-billing/back-up-your-accounts-in-microsoft-authenticator-bb939936-7a8d-4e88-bc43-49bc1a700a40 Archived])</ref></blockquote>
| | === Removing Desktop App (August 2024) === |
| | In August of 2024 Authy removed their desktop app |
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| ===Inability to export codes=== | | ===Inability to export tokens=== |
| [[File:Proton Microsoft Authenticator.png|right|thumb|150px]]
| | Authy does not allow the user to export their 2FA tokens to another service.<ref>https://help.twilio.com/articles/19753420684059 ([https://web.archive.org/web/20260217105416/https://help.twilio.com/articles/19753420684059 Archived])</ref> |
| Authy does not allow the user to export their MFA codes to another service. | |
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| ==See also== | | ==See also== |