Chipotle: Difference between revisions
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|Website=http://chipotle.com/ | |Website=http://chipotle.com/ | ||
}}Founded in 1993 by Steve Ells, [[wikipedia:Chipotle_Mexican_Grill#|Chipotle Mexican Grill, Inc.]] (also referred as Chipotle) is an American chain of [[wikipedia:Fast_casual|fast casual]] restaurants primary serving burritos and bowls across over 4000 locations globally. | }}Founded in 1993 by Steve Ells, [[wikipedia:Chipotle_Mexican_Grill#|Chipotle Mexican Grill, Inc.]] (also referred as Chipotle) is an American chain of [[wikipedia:Fast_casual|fast casual]] restaurants primary serving burritos and bowls across over 4000 locations globally. The company has created several companies delving into a range of food items and service such as the Pizzeria Locale, ShopHouse Southeast Asian Kitchen, Tasty Made, Farmesa, and Soul Daddy, however all has since been shut down. | ||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
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====2017 Incident==== | ====2017 Incident==== | ||
On December 21, Richard Rabinowitz filed a class action lawsuit against Chipotle for allegedly violating the Telephone Consumer Protection Act by sending customers marketing messages without consent through their automatic telephone dialing system. Around November 17 through December 18, Richard Rabinowitz received 5 messages marketing the newly released Queso, however the plaintiff claims it was targeted marketing | On December 21, Richard Rabinowitz filed a class action lawsuit against Chipotle for allegedly violating the Telephone Consumer Protection Act by sending customers marketing messages without consent through their automatic telephone dialing system. Around November 17 through December 18, Richard Rabinowitz received 5 messages marketing the newly released Queso, however the plaintiff claims it was targeted marketing because Queso wasn't positively received by customers. <ref>{{Cite web |last=Rizzi |first=Corrado |date=10 January 2018 |title=Florida Man Files Class Action Against Chipotle Over Alleged Unsolicited Text Messages |url=https://www.classaction.org/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref> As of March 2026, the lawsuit is still progressing in courts. | ||
====2019 Incident==== | ====2019 Incident==== | ||
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On August 24, Chipotle was involved in a lawsuit alleging the company's AI voice ordering systems, designed to help customers orders over the phone, collected customers voiceprints without properly disclosing voice collection to customers, violating the Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=26 August 2026 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 August 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref> The lawsuit is still ongoing as of March 2026. | On August 24, Chipotle was involved in a lawsuit alleging the company's AI voice ordering systems, designed to help customers orders over the phone, collected customers voiceprints without properly disclosing voice collection to customers, violating the Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=26 August 2026 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 August 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref> The lawsuit is still ongoing as of March 2026. | ||
===Charging Customers Extra with hidden Fee's | ===Charging Customers Extra with hidden Fee's=== | ||
====2021 Incident==== | ====2021 Incident==== | ||
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|'''Hepatitis Outbreak''' | |'''Hepatitis Outbreak''' | ||
|2008 | |2008 | ||
| | |Through March and April, Chipotle was involved in a Hepatitis A incident through one of its restaurants in La Mesa California, that resulted in 22 being affected, with 4 requiring hospitalization. San Diego County Health and Human Services Agency began conducting an investigation on April 23, and throughout the investigation making several announcements to the public.<ref>{{Cite web |last=E |first=Phyllis |date=23 April 2008 |title=Hepatitis A in San Diego County |url=https://efoodalert.blogspot.com/2008/04/hepatitis-in-san-diego-county.html |url-status=live |archive-url=https://web.archive.org/web/20231121192820/https://efoodalert.blogspot.com/2008/04/hepatitis-in-san-diego-county.html |archive-date=21 November 2023 |access-date=15 March 2025 |website=eFoodAlert}}</ref> | ||
* On April 23, the County announced 6 individuals affected with Hepatitis. | |||
* On April 24, it was announced that 6 more individuals were affected, bringing total to 12. The county started interviewing possible affected employees.<ref>{{Cite web |date=24 April 2008 |title=HEPATITIS A UPDATE – APRIL 24, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042408-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260315234438/https://www.sandiegocounty.gov/hhsa/docs/MR042408-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
* On April 25, two additional cases of individuals was discovered, bringing total to 14. Additionally, the county first reported genders and age range affected, which included 6 females and 8 males between 23-55 years old. <ref>{{Cite web |date=25 April 2008 |title=HEPATITIS A UPDATE – APRIL 25, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042508-HepAUpdate.pdf |url-status=live |archive-url=https://web.archive.org/web/20170125165951/https://www.sandiegocounty.gov/hhsa/docs/MR042508-HepAUpdate.pdf |archive-date=25 January 2017 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
* On April 28, four more cases was discovered, including 2 females and 2 males, bringing total to 18.<ref>{{Cite web |date=28 April 2008 |title=HEPATITIS A UPDATE – APRIL 28, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042808-HepAUpdate.pdf |url-status=live |archive-url=https://web.archive.org/web/20260315233906/https://www.sandiegocounty.gov/hhsa/docs/MR042808-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref> Additionally, 26 employees were confirmed to be interviewed and tested, however all came negative with Hepatitis A. | |||
* On May 1, a male was announced to be infected, amounting the total to 19. <ref name=":2">{{Cite web |date=1 May 2008 |title=HEPATITIS A UPDATE – MAY 1, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR050108-HepAUpdate.pdf |url-status=live |archive-url=https://web.archive.org/web/20260315235205/https://www.sandiegocounty.gov/hhsa/docs/MR050108-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
* On May 5, one male was discovered to be infected, totaling to 20.<ref>{{Cite web |date=5 May 2008 |title=HEPATITIS A UPDATE – MAY 5, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/HepAUpdate.pdf |url-status=live |archive-url=https://web.archive.org/web/20251204200803/https://www.sandiegocounty.gov/hhsa/docs/HepAUpdate.pdf |archive-date=4 December 2025 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
* On May 6, a female was discovered to be infected, totaling to 21.<ref>{{Cite web |date=6 May 2008 |title=HEPATITIS A UPDATE – MAY 6, 2008 |url=https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/PHS-050608-HepAUpdate-Rel.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260316010305/https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/PHS-050608-HepAUpdate-Rel.pdf |archive-date=16 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
* On May 9, a final report released that announced a additional case of a female being affected, totaling to 22 with 10 females and 12 male. The origins of the outbreak wasn't discovered.<ref>{{Cite web |date=9 May 2008 |title=HEPATITIS A UPDATE – MAY 9, 2008 |url=https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/MR050908-HepAUpdate.pdf |url-status=live |archive-url=https://web.archive.org/web/20260315232741/https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/MR050908-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref> | |||
|- | |- | ||
|'''Norovirus Outbreak''' | |'''Norovirus Outbreak''' | ||
|2008 | |2008 | ||
| | |policymattersohio.org/research/outbreak-in-ohio-cost-of-the-2008-norovirus-incident-in-kent/ | ||
https://policymattersohio.org/wp-content/uploads/2011/10/OutbreakInOhio2008.pdf | |||
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|'''E.Coli''' | |'''E.Coli''' | ||
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https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182 (both received march 14) | https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182 (both received march 14) | ||
|}<ref>{{Cite web |date=2020-04-21 |title=Office of Public Affairs |url=https://www.justice.gov/archives/opa/pr/chipotle-mexican-grill-agrees-pay-25-million-fine-and-enter-deferred-prosecution-agreement |website=justice.gov}}</ref> | |}<ref>{{Cite web |date=2020-04-21 |title=Office of Public Affairs |url=https://www.justice.gov/archives/opa/pr/chipotle-mexican-grill-agrees-pay-25-million-fine-and-enter-deferred-prosecution-agreement |website=justice.gov}}</ref> | ||
<ref name=":2" /> | |||
===Everything below achieved march 13=== | ===Everything below achieved march 13=== | ||