Halfords Limited: Difference between revisions
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'''Halfords Limited''' is a UK-based automotive and cycling retailer and services | '''Halfords Limited''' is a UK-based automotive and cycling retailer and services | ||
provider, operating over 400 retail stores and 600+ autocentres across the United | provider, operating over 400 retail stores and 600+ autocentres across the United | ||
Kingdom. | Kingdom.<ref name="halfords-about"/> Through its subsidiaries — including Halfords Mobile | ||
Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and | Expert, Tyres on the Drive, National Tyres, and McConechy's — it offers mobile and | ||
fixed-location tyre fitting, vehicle servicing, and MOT services. | fixed-location tyre fitting, vehicle servicing, and MOT services. | ||
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=== Warranty terms === | === Warranty terms === | ||
Halfords sells add-on warranties at the point of sale during mobile fitting | Halfords sells add-on warranties at the point of sale during mobile fitting | ||
appointments. Published warranty terms contain restrictions that are not disclosed | appointments. Published warranty terms contain restrictions that are not disclosed | ||
to customers in the checkout, including a requirement that the Extended Tyre Warranty | to customers in the checkout, including a requirement that the Extended Tyre Warranty | ||
can only be redeemed at fixed garages — not via the mobile service through which it | can only be redeemed at fixed garages — not via the mobile service through which it | ||
is sold. This has implications under the [[Consumer Rights Act 2015]] regarding | is sold. This has implications under the [[Consumer Rights Act 2015]] regarding | ||
unfair terms and the transparency and prominence requirements. | unfair terms and the transparency and prominence requirements. | ||
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:''Main article: [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]'' | :''Main article: [[Tyre warranty sold via mobile fitting, redeemable only at fixed garages]]'' | ||
Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling | Halfords sells an Extended Tyre Warranty during mobile tyre fitting bookings, labelling | ||
it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be | it as a "Mobile Fitting" product in the checkout with no disclosure that it cannot be | ||
redeemed via the same mobile service. Halfords' own terms state the warranty may only | redeemed via the same mobile service. Halfords' own terms state the warranty may only | ||
be redeemed at fixed garages and autocentres, leaving customers with an undrivable | be redeemed at fixed garages and autocentres, leaving customers with an undrivable | ||
vehicle and no mobile redemption route. | vehicle and no mobile redemption route. | ||