Buffalo Wild Wings: Difference between revisions

Around January 2022<ref>{{Cite web |date=13 January 2022 |title=Service Charge for Takeout at Buffalo Wild Wings on BWW app and BWW Website? |url=https://www.reddit.com/r/BuffaloWildWings/comments/s37sgi/service_charge_for_takeout_at_buffalo_wild_wings/ |url-status=live |access-date=18 March 2026 |website=Reddit}}</ref>, Buffalo Wild Wings secretly added a $0.99 takeout fee across all its restaurants without disclosing it to customers, citing at the bottom of receipts "This service fee helps us operate our business." <ref>{{Cite web |date=9 February 2022 |title=Service Fee @ BDubs GO |url=https://www.reddit.com/r/BuffaloWildWings/comments/so1cqd/service_fee_bdubs_go/ |url-status=live |access-date=18 March 2026 |website=Reddit}}</ref><ref>{{Cite web |last=Bunton |first=Tyler |date=22 June 2023 |title=The Buffalo Wild Wings Takeout Bill Backlash, Explained |url=https://www.mashed.com/1320904/buffalo-wild-wings-takeout-bill-backlash-explained/ |url-status=live |access-date=18 March 2026 |website=Mashed}}</ref>  Customers went on Reddit, sharing disbelief, confusion, and frustration, with many claiming it to be due to corporate greed.<ref>{{Cite web |last=Gatollari |first=Mustafa |date=19 June 2023 |title=Customer Claims Buffalo Wild Wings Charged “Takeout Fee” to Pick Up Their Own Food |url=https://www.distractify.com/p/restaurant-charges-takeout-fee-for-customers-picking-up-their-own-food |url-status=live |access-date=17 March 2026 |website=Distractify}}</ref><ref>{{Cite web |date=29 October 2022 |title=Takeout fee lmao |url=https://www.reddit.com/r/BuffaloWildWings/comments/yg6l0j/takeout_fee_lmao/ |url-status=live |access-date=18 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=2 March 2023 |title=Takeout fee really? |url=https://www.reddit.com/r/BuffaloWildWings/comments/11gig9q/takeout_fee_really/ |url-status=live |access-date=18 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=1 June 2023 |title=When you order takeout from Buffalo Wild Wings and they add on a .99¢ “takeout fee” under the guise that they wouldn’t be able to afford doing takeout otherwise |url=https://www.reddit.com/r/mildlyinfuriating/comments/13xv158/when_you_order_takeout_from_buffalo_wild_wings/ |url-status=live |access-date=18 March 2026 |website=Reddit}}</ref> Over the upcoming month the hidden fee began to gain more traction as more users shared their experience, with one filling a lawsuit On August 22 claiming the company's failure to disclose the hidden fee  to consumer, citing it's a "deception”. <ref>{{Cite web |last=Rizzi |first=Corrado |date=31 August 2022 |title=Buffalo Wild Wings Hit with Class Action Over ‘Hidden’ Carryout Fee |url=https://www.classaction.org/news/buffalo-wild-wings-hit-with-class-action-over-hidden-carryout-fee |url-status=live |access-date=17 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Kirsch |first=Haldan |date=22 June 2023 |title=Customers Are Fighting Back Against Buffalo Wild Wings' New Takeout Fee |url=https://www.thedailymeal.com/1320771/customers-fight-back-buffalo-wild-wings-take-out-fee/ |url-status=live |access-date=18 March 2026 |website=The Daily Meal}}</ref> In 2023, the incident soon reached into media outlets and articles, highlighting the companies hidden fee. On June 21, Buffalo Wild Wing announced the removal of the fee, citing it was all a test but "the test is now coming to an end".<ref>{{Cite web |last=Johnson |first=William |date=10 July 2023 |title=CHARGE IT Buffalo Wild Wings adds automatic surcharge and customers say they’re ‘never ordering’ there again |url=https://www.the-sun.com/money/8568751/buffalo-wild-wings-automatic-surcharge/ |url-status=live |access-date=17 March 2026 |website=The Suns}}</ref> <blockquote>"Several Buffalo Wild Wings restaurants have tested a take-out fee, which is disclosed to guests prior to purchase; however, we are ending the test and will have the fee removed by the end of this summer"<ref>{{Cite web |last=Lamour |first=Joseph |date=21 June 2023 |title=Buffalo Wild Wings' ‘takeout fee’ draws online backlash, class action complaint |url=https://www.today.com/food/restaurants/buffalo-wild-wings-takeout-fee-backlash-complaint-rcna90228 |url-status=live |access-date=18 March 2026 |website=Today}}</ref><ref>{{Cite web |last=Guszkowski |first=Joe |date=11 July 2023 |title=Buffalo Wild Wings to drop controversial takeout fee |url=https://www.restaurantbusinessonline.com/operations/buffalo-wild-wings-drop-controversial-takeout-fee |url-status=live |access-date=17 March 2026 |website=Restaurant Buisness}}</ref></blockquote>