They lease water coolers and deliver water. If you have seen a water cooler, it is probably them.
| Basic information | |
|---|---|
| Founded | 1955 |
| Legal Structure | |
| Industry | |
| Also known as | |
| Official website | https://www.primobrands.com/ |
Consumer-impact summary
- Mandatory arbitration
- Unilateral fee structure
- Difficulty canceling
- Lack of transparency
- Support reps citing fees even before account creation
- Terms binding users without login
The company uses deceitful sales tactic, by leasing the unit 1 dollar a month, with requirements in how much you order. They also attempt to sell unnecessary “cleaning” and other service add‑ons for their water coolers, even though these services are not required for normal operation.
If consumer wants to get out of a subscription, Primo Brands will attempt to charge you and take back the unit.
Attempting to call them for customer service, nets you fees. You have to contact them via their chatbot if you do not want to incur charges. This isn't listed in terms, but in the subscriber agreement.
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Primo Brands Water Service category.
Example incident one (date)
- Main article: link to the main CR Wiki article
Short summary of the incident (could be the same as the summary preceding the article).
Example incident two (date)
...
Products
Work Arounds, Keep your unit!
Get the initial offer with a privacy.com card or some sort of pre-paid card. Get the unit delivered. Ignore them. Fill up your water from the tap, as they do. You can get reusable
Broken Unit?
These are problem easy to repair, they work similar to refrigerators.