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Chipotle
| Basic information |
| Founded
|
1993-07-13 |
| Legal Structure
|
Public |
| Industry
|
Food |
| Also known as
|
|
| Official website
|
http://chipotle.com/ |
Founded in 1993 by Steve Ells, Chipotle Mexican Grill, Inc.(also referred as Chipotle) is an American chain of fast casual restaurants primary serving burritos and bowls across over 4000 locations globally.
Consumer-impact summary
Overview of concerns that arise from the conduct towards users of the product (if applicable):
- User Freedom
- User Privacy
- Business Model
- Market Control
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Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chipotle category.
Chipotle Used Customers Faces without their consent (2006)
https://www.thetakeout.com/1697181/shady-things-about-chipotle/
Chipotle false advertised the amount of Calories
2017 Data Breach
https://www.bitdefender.com/en-us/blog/hotforsecurity/chipotle-customers-told-to-remain-vigilant-as-pos-hack-probe-reveals-most-restaurants-affected
https://www.classaction.org/news/guac-is-extra-financial-outlet-sues-chipotle-over-march-17-data-breach
2019 Data Breach
Sending Automated Spam Messages To customers without Consent (2017, 2019 and 2023)
https://www.classaction.org/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages 2017
https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages 2019 incident
https://www.classaction.org/news/guac-is-extra-chipotle-hit-with-class-action-over-alleged-spam-texts 2023 incindent
False Advertising on non-GMO food (2019)
https://natlawreview.com/article/65-million-settlement-reached-eve-trial-class-action-lawsuit-against-chipotle-over
Overcharging Customers Using the App (2019)
https://www.today.com/food/chipotle-customers-say-chain-charging-them-hundreds-dollars-fake-orders-t164862
AI-voice ordering systems unlawfully collected Customers Data (2022)
https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems
https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/
Charging Customers Extra with hidden Fee's (2021 and 2024)
https://www.classaction.org/news/class-action-claims-chipotle-hides-fees-despite-advertising-free-and-1-delivery 2021
https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders 2024
Refusing any Refunds made with Gift Card purchases (2024)
https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless
Chipotle Quietly lessen Food Quantity
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https://www.the-sun.com/money/12792714/chipotle-ceo-change-orders-diners-threatened-boycott/
Health Violations
2008 Hepatitis Outbreak
2008 Norovirus Outbreak
2015 E.Coli
2015 Norovirus
2015 Salmonella
2015 E.Coli (October)
2015 Norovirus (december 15)
2017 Norovirus
2018 Clostridium perfringens
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
https://archive.cdc.gov/#/details?url=https://www.cdc.gov/ecoli/2015/o26-11-15/index.html
https://www.foodmanufacturing.com/ingredients/news/13182117/e-coli-outbreak-linked-to-chipotle-expands-to-6-states
https://www.wcpo.com/lifestyle/food/chipotle-e-coli-outbreak-spreads-to-akron-store
https://www.wral.com/story/cause-of-ohio-chipotle-outbreak-identified/17773868/
https://www.devicedaily.com/pin/chipotle-eats-itself/
https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/
Bugs Found inside Customers Products
https://www.msn.com/en-us/food-and-drink/general/ewww-chipotle-sued-after-woman-bites-into-rodent-in-burrito-bowl/ar-AA1S4rYi
https://www.independent.co.uk/news/world/americas/chipotle-lawsuit-rodents-doordash-nyc-b2887823.html
https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182
https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/
See also
Link to relevant theme articles or companies with similar incidents.
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References
