Talk:Bahnhof
Initial chat with Bahnhof customer support
Here is a transcription of a chat with Bahnhof customer support:
Linus har gått med i konversationen
08:01
Linus
08:01
Hej och välkommen till Bahnhof, hur kan jag hjälpa dig?
08:02
Du
Hej, I have a public IP and I was running a mail server for 2 years. my IP is not on any blacklist, and has never been. I registered the server with Google, Yahoo, Bing, and Yandex. Now I can not send mail. Have you blocked outgoing smtp connections to port 25?
Linus
08:03
I will have a look, hang on!
Linus
08:04
Yes, port 25 is blocked in your net due to safety reasons!
08:04
Du
why? did you see any threat from my ip?
08:05
Du
I send a few emails per month from that server. Never sent bulk mail. and most of my communication is internal.
08:06
Du
If you see a threat from my IP, I would like to discuss it with you
Linus
08:06
No it is actually one port among others that is blocked by default. But did it work for you earlier?
08:07
Du
Yes, for two years. I came from vacation, and wanted to send an email. I returned 5 days later. This caused disturbance to a project I am working on
08:08
Du
Besides, sending email is a freedom of speech topic, you can not just block it like that.
Linus
08:10
Hmm okay, I am mostly surprised it worked at all earlier!
Well it's not really a decision I have taken, it's one port among a lot of others that are blocked in all open city-nets, due to them frquently being abused.
I can however try to re-send your public ip then you can try again?
08:11
Du
All I want is to unblock it. I know that email can be abused, but what you are saying is collective punishment, which is forbidden under international law.
08:12
Du
If somebody abused a service, you can not punish everybody else.
08:13
Du
Please unblock my outgoing ports, and if you see any issue with my network, let's discuss them.
Linus
08:15
Well it is not something I have the authority to do, but I can make a case of it to our net-department and they can take a look at it.
08:15
Du
I already sent an email, no response. How do I follow up with you?
08:16
Du
ärende nummer 670187
Linus
08:18
Yes I see. I will tie it to the new ticket I have created 672084. They will get back to you during the day on email!
08:18
Du
I hope so, thank you for your support.
Linus
08:18
No worries! 🙂
08:19
Du
can you send me a transcript of our chat?
Linus
08:19
We can't "save" the chat but feel free to screenshot it! Se (talk) 11:14, 15 November 2025 (UTC)