Primo Brands Water Service

Primo Brands Water Service
Basic information
Founded	1955
Legal Structure
Industry
Also known as
Official website	https://www.primobrands.com/

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They lease water coolers and deliver water. If you have seen a water cooler, it is probably them.

Consumer-impact summary

Mandatory arbitration
Unilateral fee structure
Difficulty canceling
Lack of transparency
Support reps citing fees even before account creation
Terms binding users without login

The company uses deceitful sales tactic, by leasing the unit 1 dollar a month, with requirements in how much you order. They also attempt to sell unnecessary “cleaning” and other service add‑ons for their water coolers, even though these services are not required for normal operation.

If consumer wants to get out of a subscription, Primo Brands will attempt to charge you and take back the unit.

Attempting to call them for customer service, nets you fees. You have to contact them via their chatbot if you do not want to incur charges. This isn't listed in terms, but in the subscriber agreement.

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Primo Brands Water Service category.

Example incident one (date)

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

...

Products

This is a list of the company's product lines with articles on this wiki.

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Work Arounds, Keep your unit!

Get the initial offer with a privacy.com card or some sort of pre-paid card. Get the unit delivered. Ignore them. Fill up your water from the tap, as they do. You can get reusable

Broken Unit?

These are problem easy to repair, they work similar to refrigerators.

References

https://www.primobrands.com/terms-of-use/