Short summary of the incident using references.[1] Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.
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Background
Information about the product/service history to provide the necessary context surrounding the incident
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[Incident]
New Ford Mustang purchase February 2025 in Australia. Customer not informed that Connected Built-In Navigation is a timed trial that requires subscription at the end of the 12 month trial.
Emails received one month and one day prior to expiry explaining that a subscription is required to continue the service. This was the first time customer is informed that this service is a trial and requires subscription.
Service discontinued at end of trial period without subscription. Services removed at end of trial period: Real time traffic, dynamic rerouting, weather, live point of interest updates and map updates.
Subscription is AU$15 a month, or AU$110 annually.
Basic on-board GPS navigation continues to function without subscription.
Mustang is brilliant otherwise. :D
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Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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[Company]'s response
If applicable, add the proposed solution to the issues by the company.
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Lawsuit
If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Outcome
The outcome of the suit, if any.
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Consumer response
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
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References
Add a category with the same name as the product, service, website, software, product line or company that this article is about.
The "Incidents" category is not needed.
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