Elgato forces Stream Deck users to sign up

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Elgato has removed the option to download or update plugins from their marketplace for their product, Stream Deck, without an Elgato account. Following this change, Stream Deck users must have an account to add content to their device this way.

Background

Information about the product/service history to provide the necessary context surrounding the incident

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Until Stream Deck software version 6.4, the user could install any plugin without an account. Following the 6.4 update, the plugin installation process changed. Requiring the user to signup for an Elgato account to access the Elgato Marketplace to download or update plugins. The company provides instructions for that on their support site.

[Incident]

Elgato's response

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They allow for plugin side-load. It's inconvenient and sometimes impossible to do. In order to do so, developer has to release plugin via different channel than marketplace, e.g. GitHub.

Lawsuit

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Consumer response

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