Comcast: Difference between revisions
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
*Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web |title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist |url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/|url-status=dead |archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/|archive-date=2025-01-14 |access-date=2025-08-20 |website=Consumerist}}</ref> | *Chronic low customer satisfaction – Consistently ranks near the bottom in ACSI surveys; in 2010 and 2014, Comcast was named "Worst Company in America" by The Consumerist.<ref>{{Cite web |title=Congratulations To Comcast, Your 2014 Worst Company In America! – Consumerist |url=https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/|url-status=dead |archive-url=https://web.archive.org/web/20250114001930/https://consumerist.com/2014/04/08/congratulations-to-comcast-your-2014-worst-company-in-america/|archive-date=2025-01-14 |access-date=2025-08-20 |website=Consumerist}}</ref> | ||
*Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web |title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices |url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints|website=Federal Communications Commission |date=2016-10-11 |access-date=2025-08-20}}</ref> | *Aggressive billing and fees – In 2016, the FCC fined Comcast US $2.3 million for unauthorized "negative option billing"—charging customers for services or equipment they did not request—and imposed a five-year compliance plan.<ref>{{Cite web |title=FCC Fines Comcast \$2.3 Million for Wrongful Billing Practices |url=https://www.fcc.gov/document/comcast-pay-23m-fine-resolve-billing-complaints|website=Federal Communications Commission |date=2016-10-11 |access-date=2025-08-20}}</ref> | ||