Talk:Comcast
Noncompliance with Click to Cancel in California
editXfinity from Comcast is Refusing to implement online click to cancel, even though they are aware of the law and aware they are not compliant.
How Xfinity offer you to sign up
Just visit the website, select your service plan, configure all of the addons (making sure to decline the addons as they are added by default) and then select a service start date. Type in username, email and password, and you are ready to go use the service you just bought.
How Xfinity Offers to let you cancel
https://www.xfinity.com/cancel - Shows only 2 options to cancel: Visit in Person, Schedule a Call Back (Note that you cant call them, they call you)
If you login to the portal the only option available is to upgrade your plan with a 1 year fixed term contract, or enter a 5 fixed term year contract. Contract being the key word as its not the same as the 5 year reduced cost plan that is offered to new customers.
California Law
AB-390 Advertising: automatic renewal and continuous service offers: notice and online termination.(2021-2022) - Passed and Adopted
https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202120220AB390
and
AB-2863 Automatic renewal and continuous service offers.(2023-2024) - Passed and Adopted
https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202320240AB2863
This created 17602(d)(1) In addition to the requirements of subdivision (b), a business that allows a consumer to accept an automatic renewal or continuous service offer online shall allow a consumer to terminate the automatic renewal or continuous service exclusively online, at will, and without engaging any further steps that obstruct or delay the consumer's ability to terminate the automatic renewal or continuous service immediately. The business shall provide a method of termination that is online in the form of either of the following:
(A) A prominently located direct link or button which may be located within either a customer account or profile, or within either device or user settings.
(B) By an immediately accessible termination email formatted and provided by the business that a consumer can send to the business without additional information.
Exchange with Support Representative on Comcast forum. (July 10th 2025)
Customer "California's new click to cancel law doesn't seem to apply to Comcast. I needed to cancel for a location. I wasn't able to do it anywhere in the portal. I had to call in, get bounced between agents, and then listen to a 15 minute pitch for increased services at our other locations (and sign one up or be penalized by paying for another 30 days of service at the closed locations). The agent wouldn't talk to me about cancelling until she checked the contracts for four other addresses to see what I could be sold for those. The call took 20 minutes for such a simple task. Has anyone else in California run into cancellation issues?"
Service Representitive "
Thanks for taking the time to share your experience — we hear your frustration, and you’re not alone in feeling that the process should be easier and more straightforward.
California’s new ARL (Automatic Renewal Law) does include specific requirements for making cancellations easier, especially when services were originally set up online. While we can’t speak for the legal team directly, we can say that Comcast is actively working to align with all applicable state regulations, including those in California. That said, your experience — especially being bounced between agents and required to hear unrelated offers before canceling — doesn’t reflect the kind of support we aim to provide.
We’re really sorry the process took longer than it should have, and we appreciate you calling it out. If there’s anything still unresolved or if you’d like us to check on the cancellation status for that location, please initiate a direct message and start with your full name and address. To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!"
Conclusion
They are in breach of the law 17602(d)(1) as written. They are aware that they are in breach as admitted by there customer service representative when they say "actively working to align with all applicable state regulations...". They should be shamed for this behavior. 2601:644:8400:79FC:7507:91C2:21E3:F58A 05:30, 23 January 2026 (UTC)